Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return To start a return, log in to your account at https://shopify.com/91432255829/account and request a return from your order history. If you checked out using a phone number only, please use the return link in your SMS order confirmation instead.

You can also contact us at eth4460@gmail.com. Please note that returns will need to be sent to: 2 Larch Lane, Yarm, TS15 9YA.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalised products (such as special orders), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — Right of Withdrawal (14-day cooling-off period) If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification. The 14-day window is extended if it ends on a weekend or public holiday.

To exercise this right, log in to your account at https://shopify.com/91432255829/account and submit a return or cancellation request. If you checked out with a phone number only, use the link in your SMS order confirmation to request a return or cancellation.

For returns, your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. You'll also need proof of purchase.

We will refund the standard outbound shipping cost along with the item price. We do not refund premium or express delivery upgrades.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at eth4460@gmail.com.